Total accuracy and precision in analytical procedures
Standard Operating Procedures (SOPs) are updated according to a strict schedule or as required by the introduction of new methodologies. Standard reference materials and proficiency tests are used, where applicable, to ensure accuracy and precision of all analytical procedures.
Regulatory agencies inspect the laboratory periodically during unscheduled performance investigations.
AATL’s management team maintains an open-door policy. Current and prospective clients are encouraged to visit the facility at any time. Formal qualification audits may be scheduled through the Quality Assurance Department.
Key indicators of satisfaction from clients include turnaround times, accuracy and timeliness of reporting, scientific rationale, and laboratory reputation.
Here’s a partial list of what we can provide:
- Translating complex scientific and regulatory concepts into easy-to-understand terms
- Performing correct, accurate and precise scientific analyses
- Being transparent and ethical
- Performing tests on time and rapidly communicating the results by way of written reports
- Creating innovative approaches to expanding markets through scientific analysis
- Providing friendly and knowledgeable customer service
- Providing our services at affordable and fair prices
- Giving advice as well as information often leads to breakthroughs in understanding the results
- Out of Specification (OOS)
We follow an open access system with our customers. AATL considers the following to be the most important requirements in developing and maintaining customer relations:
- Scientific integrity and knowledge
- Sensitivity to customer needs on production and shipping
- Sensitivity to timeliness and customer response
- Availability to discuss and assist in scientific questions, regulatory expertise, pricing and timeliness of testing and reporting
Specific requirements of customers are often addressed during customer visits at the client site, where the specifics of a given project may be addressed with critical information regarding the size and composition of the product at hand.
Further, the company also sets up client meetings with the federal agencies in question and acts as a consultant for the company at these meetings.